XM Solutions Agile Video Discovery Project FAQs

Voxpopme Help Team UK -

Below are a list of frequently asked questions for the Agile Video Discovery XM Solution. If you have a question that hasn't been answered below, please get in contact with your representative at Qualtrics. 

 

How can I screen respondents?

In order to screen your respondents, first you will need to create your XM solution survey. Once created, you will need to edit the survey that has been created. This cannot be done when setting up the XM solution, this must be done at the Preview stage. 

Once you have hit Finish on your Agile Video Discovery project you will be directed to preview your survey. Just below the Preview Survey button, there is the option to edit your survey. 

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By selecting this option, Qualtrics will open up your survey in edit mode. Here you can make any changes or tweaks to the survey that has been automatically created at the Agile Video Discovery setup stage. Add in any screener questions you would like to include, use the survey logic to screen out any respondents that don't meet the criteria you set. 

 

How can I add additional survey questions?

As many additional survey questions can be added into your Agile Video Discovery survey as required. First off, you will need to create your XM solution survey. Once created, the survey can be edited in order to insert additional questions. This cannot be done when setting up the XM solution, this must be done at the Preview stage. 

Once you have hit Finish on your Agile Video Discovery project you will be directed to preview your survey. Just below the Preview Survey button, there is the option to edit your survey. 

Screen_Shot_2019-08-02_at_10.15.16.png

By selecting this option, Qualtrics will open up your survey in edit mode. Here you can add in any additional survey questions and make any changes or tweaks to the survey that has been automatically created at the Agile Video Discovery setup stage. Add in as many additional questions as you would like to include, if required, you can use the survey logic to redirect or screen out respondents that select particular survey answers. 

 

How can I restrict my sample size?

We recommend capturing at least 25 completes for your Agile Video Discovery study. There is no hard quota set within the survey. Therefore, it is worth noting that you may get as many completes as you send the survey to. If you're using a sample provider, the quotas can be set from their side. If you are sending this out to a large customer list, consider sending in batches to see the conversion rate. 

 

What conversion rate can I expect to see? 

The number of respondents to complete your Agile Video Discovery study will be dependent on a number of variables: who are you sending the survey to, how engaged are your respondents, what is the topic of the survey, how are you incentivising. We tend to see 5-15% conversion of respondents who begin taking the survey to those completing the video questions. 

Tip - whether you're sending the survey out to your own customer list or through a sample provider, we recommend informing the respondents as early as possible (preferably in the invitation email) that the survey will require respondents to record video responses. This will inform the respondents that they need to take your survey on a device capable of recording (either a smartphone or a computer with a webcam). 

 

What does this experience look like for my respondents?

To view the experience your respondents will take, head to the Launch stage. 

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Choose to Select Distribution and then select the Web option. From there, select Use Anonymous Link. This will generate a survey link. 

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Open up the survey. Click through the survey, and when you approach the video questions, you are able to record your video responses.

Each video will go through our QA process. As long as you do not answer the question being asked, your response will be declined and will not count towards your quota. 

 

How can I access video reporting on Voxpopme?

Once you've distributed your Agile Video Discovery survey, head over to the Voxpopme portal to check out your video responses as they are captured. The Voxpopme portal can be accessed through your Qualtrics account, follow the steps below to access your video responses.

  1. From within Projects, select the actions menu on the Agile Video Discovery project you wish to view. Then select View Reports.
  2. You'll land on the Results page for this project. Select the Reports tab. 
  3. Here, you'll see the option to Explore your video responses. Click the Go to Voxpopme button. Screen_Shot_2019-08-20_at_11.19.35.png
  4. Next, you'll automatically be redirected to the Agile Video Discovery project created in the Voxpopme platform for this survey.
  5. Check out your video responses. Any demographic data captured in the survey will be displayed against on the responses. Here you will see the question number associated with the question that the respondent has answered. 
  6. From here, you can make use of all features within the Voxpopme platform to analyse and share your video responses.  

 

 

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